Our commitments

Grand Chambéry Alpes Tourist Board is a category I Tourist Information.

We belong to the French tourist information network and these are our promises to better welcome, advise and satisfy you.
  • Provide you with a welcome area and information area that’s easy to access in our information centres.
  • Streamline your experience.
  • Provide you with seating.
  • Provide free information about local tourist services.
  • Display and advertise the opening times of its information centres in at least one foreign language.
  • Open at least 120 days per year including Saturday and Sunday during high season or events.
  • Answer your mails and emails all year round.
  • Provide a permanent information service run by staff who speak at least one foreign language.
  • Supply tourist maps, plans and guides on paper.
  • Provide you with a website in at least two languages.
  • Provide tourist information on paper translated into at least one language covering: all rated tourist accommodation with at least the name of the establishment, address, email address, website, phone number and rating; monuments and cultural, natural or leisure sites including admission fees, opening times, website, phone number and address; events and activities; emergency phone numbers.
  • Update its tourist information on an annual basis.
  • Display emergency numbers outside its information centres.
  • Process your complaints and assess your satisfaction.
  • Provide you with a trip advisor.
  • Ensure the information about local tourist services is reliable and up to date.
  • Update data on the tourist services on offer in its geographical area of operation.